TERMS AND CONDITIONS
OF SALE, DELIVERY, REPAIR AND SERVICES
Unless
otherwise agreed in writing, the sale, delivery, repair and service
shall be subject to the following terms and conditions:
DEFINITIONS:
the "Seller" means Ellwood Electrical Ltd (Bulbs Lamps
and Tubes Direct)
the "Buyer" means the person contracting to buy Goods
the "Goods" means the goods the Buyer contracts to buy, which
may be specified in the order acknowledgement or other appropriate
document and where the context so permits includes units, parts,
accessories, repairs and service.
1. PRICES
The prices shown are only applicable to purchases made via the Seller
and are shown in Sterling. Tax charges are available for display during
the initial phase of shopping before any payment details are entered and
can be calculated for the contents of your shopping cart.
2. DELIVERY
Orders are normally despatched promptly, 1-2 days
from receipt of order. Delivery times and dates specified by the Seller
are given and intended as an estimate only (See
Delivery Rates), if the Seller cannot deliver
within 10 days the buyer will be informed immediately and, with their
agreement, arrange another time for delivery. If we cannot agree another
time for delivery the Buyer will receive a full refund.
3. TERMS
OF DELIVERY
Delivery is ex works, Ipswich Suffolk, and shall be deemed effective
when the Goods are declared available for despatch or collection.
4.
PAYMENT AND INTEREST
Payment can be made either by credit card or a cheque.
5.
RETURNING OF GOODS
5.(a)
We will refund or replace at no extra cost any products damaged before
or on delivery, if you notify us by telephone or in writing within 7
days of their receipt.
5.(b)
We will replace at no extra cost any products which have been lost in
transit if you notify us by telephone or in writing within 21 days of us
receiving your order or the delivery date of the products, whichever
shall be the later.
5.(c)
Cancellation Rights
The
buyer has the right to a 7 day cooling off period, commencing the day
after goods are received, in which to cancel their order for whatever
reason. the customer chooses to exercise these rights they must return
any goods supplied to them.
Your money will
be refunded within 30 days of cancellation. Please return the goods
using the method by which they were sent. A deduction will be made from
the refund to cover the direct cost of collecting the goods if you have
not returned the goods within this period. You are responsible for the
cost of returning unwanted goods or having the goods collected.
Ellwood
Electrical Ltd customer services contact details are as follows:
Monday-Friday
9:30am to 4:00pm
Calls
at standard rate.
Tel
no. 01473 712868
Fax
no. 01473 718128
customer
services@bltdirect.co.uk
6. CLAIMS
6.(a)
DESIGN
The Buyer must ensure the Goods are suitable for his particular purpose. Should the Buyer effect
onward sale or supply to a third party, all products should be delivered
in the original packaging, instructions and labeling.
6.(b)
SERVICE BEYOND OUR LIABILITY
The Buyer may request the Seller to service Goods supplied by the
Seller. If the serviced Goods prove to be free from any defect warranted
by the Seller, the Seller reserved the right to charge service fees from
the Buyer and the Buyer agrees to pay such service fees to the Seller.
Charges for making repairs to Goods not included by the warranty shall
be subject to the Seller's current service fees.
7.
COMPLAINTS PROCEDURE
We endeavor to respond to all complaints within five working days, and
if we need to investigate your query further we will advise you.
Please
send an email to: complaints@bltdirect.co.uk
or contact customer services.
8.
SPECIFICATIONS
Specifications, indications of performance and other descriptions in the
Seller's catalogues, brochures, price lists and advertising material are
based on test conditions. Actual performance depends on the power
supply, the environment and installation conditions. The Seller does not
warrant performance to these specifications in each installation. The
Seller varies the specification and modifies Goods as part of regular
product development in accordance with the applicable quality standards
and provisions resulting in variations of performance specifications and
other descriptions.
9.
RETENTION OF TITLE
Any design, drawing, description model, sample and/or the like shall
remain the absolute property of the Seller and the Buyer shall, if so
requested by the Seller, return such design, drawing, description,
model, sample and/or the like to the Seller. The Buyer shall have no
right to use or transfer or assign any drawing, description model,
sample and/or the like to any third party without the prior written
consent of the Seller.
10. LAW
The proper law applicable to all contracts between the Seller and the
Buyer is that of England.
Your statutory rights are not affected by any of these business terms.
